I know when something is not working when I go to login and I can't login, and I get some strange messages. My criteria is when I go somewhere, I need to be able to work. We had a lot of conversations when we were first considering going to the [No Hassle Service Plan]...we had to ask ourselves, can we afford to be down? And we really can't afford to be down. Our business relies on the ability to connect to our business partners.
I am happy with the time response when we send a request into the Help Desk. [With No-Hassle there is a] quick call back, not a lot of wondering.
We're big fans of The Digital Architects. We had used other services prior to our relationship with [The Digital Architects], and we have no regrets about moving forward with our relationship, and look forward to it continuing for a long time.
One instance we are very happy with is regarding accounting software we for our day to day operations. Their technical support leaves a lot to be desired. We have had a lot of issues where there something is just not right, maybe there is a blip or something. There was an instance where that was the situation, so we contacted the Digital Architects, and within an hour you were over here and were troubleshooting and were able to get us up and running, and able to do business that day.